Details
| Posted On: | Friday, Jan 11 |
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| Permalink: | http://gary.to/zaie6xu |
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Company
| KickStarter |
| Kickstarter is a funding platform for creative projects. Everything from films, games, and music to art, design, and technology. Kickstarter is full of ambitious, innovative, and imaginative projects that are brought to life through the direct support of others.
Thousands of creative projects are funding on Kickstarter at any given moment. Each project is independently created and crafted by the person behind it. The filmmakers, musicians, artists, and designers you see on Kickstarter have complete control and responsibility over their projects. They spend weeks building their project pages, shooting their videos, and brainstorming what rewards to offer backers. When they're ready, creators launch their project and share it with their community. |
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Job Description
Each day at Kickstarter we receive hundreds of queries from backers, creators, and other members of our community on matters urgent and delicate. We're looking for a seasoned customer service specialist to help them. This position is part of our Community Support team and will be focused on handling customer support queries, everything from basic site usage and project questions to payment and technical support.
You will be working directly with Kickstarter's community to resolve issues and provide an understanding voice in the process. You're experienced in and passionate about providing great support to users as well as making product improvements influenced by support insights. You’re an excellent writer and feel comfortable with writing being your primary mode of communication. You have a positive attitude, approach your tasks diligently and with a sense of urgency, and enjoy going the extra mile to make things right and people happy.
This position includes weekend support.
You're good at and enjoy
Treating everyone under the sun with personal care and respect
Communicating simply, elegantly, and effectively (without losing your personality)
Being a go-between
Keeping calm in the line of fire — nothing gets you down
Connecting the dots and solving problems
Staying organized and juggling tasks
Working efficiently and being proactive about making processes more efficient
Working independently as well as in a team
Requirements
Previous experience handling web-based support
History of providing excellent customer service
Interested?
Send a little something about yourself along with links to your work. This position is full-time, on-site at our awesome NYC office in the Lower East Side. Your compensation will include equity and health-care. |
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