Details
| Posted On: | Friday, Jan 11 |
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| Permalink: | http://gary.to/pds1y8a |
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Company
| KickStarter |
| Kickstarter is a funding platform for creative projects. Everything from films, games, and music to art, design, and technology. Kickstarter is full of ambitious, innovative, and imaginative projects that are brought to life through the direct support of others.
Thousands of creative projects are funding on Kickstarter at any given moment. Each project is independently created and crafted by the person behind it. The filmmakers, musicians, artists, and designers you see on Kickstarter have complete control and responsibility over their projects. They spend weeks building their project pages, shooting their videos, and brainstorming what rewards to offer backers. When they're ready, creators launch their project and share it with their community. |
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Job Description
We're looking for an experienced person to manage and lead our customer service team. Kickstarter gets hundreds of queries a day from backers, creators, and the rest of the internet on everything from basic site functionality to project advice to payment questions to technical support. We're looking for an experienced hand to lead our efforts in helping them.
The Director of Community Support will manage our support team, build processes, and constantly improve how we work with our community to resolve issues and ensure they have a great experience using Kickstarter. You're passionate about solving problems and helping people, and you instinctively go the extra mile to make things right.
Ideally you've been leading a support team for the past three years. You understand the challenges of growing fast and you bring time-tested insights. You're an excellent writer and leader, and you've got a great sense of humor.
Sound like you or someone you know? Get in touch! We'd love to hear from you.
Interested?
Send a little something about yourself along with links to your work. This position is full-time, on-site at our awesome NYC office in the Lower East Side. Your compensation will include equity and health-care. |
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